Most products displayed in our webshop are held in stock for immediate delivery. The normal delivery time for these products within the EU is 5–7 days and 2-5 days in Sweden when we have received and recorded your order. Around Christmas/New Year and in the summer, delivery times may be slightly longer than stated due to our suppliers holidays.

We offer several payment alternatives. We accept payments by credit cards and Klarna’s payment methods.

The shipping cost for your order is calculated in the first step of the checkout process after you have chosen the destination country.

Yes, we can. See section "Spare parts" in the footer.

If something went wrong, you can easily cancel your order by sending an e-mail to info@pholc.se. It is possible to cancel your order until it has been packed in our warehouse, after which time your order will be delivered to you and you can choose to return it instead.

Returns in Sweden

Simply use the return label delivered with your order and hand in your package at any DHL service point. Please note that we will charge 300 SEK excl. VAT in return deductions.

Returns in the rest of the EU

Contact us at info@pholc.se. Our staff will help you with a return label. Please note that we will charge 30 EUR excl. VAT in return deductions.

If you notice that the packaging is broken, ask the postman or forwarder to write this on your receipt. Then take photos of the damage, both to the outer packaging and to the damaged product. You can then contact us by mail at info@pholc.se and attach the signed receipt and the pictures. It is important to do this within two days.

Our customer care team is at your service to assist and guide you with your claim.

Every received claim requires our review, and we are dedicated to process your claim efficiently. We aim to respond to all requests within two working days.

We kindly ask you to register your claim as soon as a fault or defect appears. Claims should be sent to info@pholc.se and include the following information;

 • Pictures/videos – include pictures/videos clearly showing the fault

• Description of the claim – describe the claim as detailed as possible

• Item number of the defect product

• Pholc order number or invoice number

• Your contact details – full name,
adress, mobile

If the claim is accepted, our customer care team places an order for a new product, parts remedy the defect or issue a credit note. Please note, a new product can only be delivered to the same delivery address as the original order.

If the claim is rejected, we will contact you with an explanation.

Please follow the steps in "What happens in the event of a complaint" under FAQ.